From the moment I picked up the phone to inquire about the new ACS forges system, the person I spoke with at Truck Brigade was awesome! Not only was he super knowledgable, but he also told me he could have the product shipped to me within the week! (I was concerned there would be at least an 8 week delay) The product arrived in perfect condition and I recently put it on my truck. It took me a bit longer than 3 hours by myself and there were moments of frustration. That said, I am so far very happy. I do wish the rack would come with touch-up paint and a couple tie down points. At this price point, that is not asking to much.