I. Does Truck Brigade accept returns?
Truck Brigade backs most of our products with a 30-day guarantee. From the date your order has been delivered, you will have up to 30 days to return your item. We will accept most returns as long as it is new, has not been installed or modified, and is in resellable condition.
II. Why do I need a return authorization number (RMA)?
The RGA is needed to help the warehouse team identify and verify the return of your order. To ensure there are no issues that would delay the refund or replacement process an RGA is required. Without an RGA, you run the risk of a warehouse rejecting the return due to these reasons.
III. Am I liable for the return shipping charges?
If the return is due to the product being defective or because of our error, the return shipping is on us!
**If the item was shipped freight, we will gladly refund the purchase price of the product minus $125 for return freight shipping.
Once the product is returned and inspected, you will receive a refund, minus the shipping fees.
If you are returning an item that is not defective or damaged, you must cover the cost of the return shipping, plus a restocking fee.
IV. What is the reason I might need to provide pictures of the product prior to shipping?
In the case that your product has shipping damage, is defective, fits poorly, or is not the item you ordered, the warehouses and the shipping carriers (UPS/FedEx, etc.) will require picture evidence of the issue. Providing these photos will help speed up the process of getting a replacement sent out.
V. I can't print my return label. What should I do?
In most cases, if you are unable to print your label, you can contact the shipping carrier (UPS or FedEx) and they can walk you through the process. If they are unable to assist you and you are still having trouble, give us a call, and we can get a label mailed to you.
VI. Does Truck Brigade charge restocking fees?
If the order was damaged or defective there is no charge to return the order to us. If the order needs to be returned for some other reason you will be liable to pay the restocking fee. The restocking fee varies depending on the manufactures policy.
VII. Where do I return my item(s)?
You will receive return instructions with your Return Goods Authorization number (RGA). This will provide the specific address to which you must return your item. There are instances in which the location that shipped the item out is not the same place to which you should return it, so please wait for instructions and the RGA number before returning your item. Of course, your prepaid label will be completed with the correct address to return your item.
VIII. How soon can I get a replacement or exchange?
As soon as the item that you are returning is en-route to its warehouse, we can get your replacement ordered. If you are returning your item due to shipping damage, we will order a replacement for you as soon as we file a claim with the shipping carrier (usually within 24-48 hours). If your package is lost, we file a tracer with the shipping company and allow them time (usually 3-5 business days) to locate your package and get it delivered. If they are unable to locate your package, we will place a replacement order for you as soon as we hear from the shipping carrier.
IX. How long will it take to receive my refund from Truck Brigade?
Once you have shipped your order back, and we have confirmed tracking, we will process your refund. Depending on your financial institution, it can take 3-10 business days for the refund to show up on your card or statement.
X. The product was a gift. How do I return it?
No problem, we will help you find one that is more fitting for you! Email us at [email protected] and a solutions specialist will find the original order, verify it with you and start to process the return.
XI. How long do I have to return an item?
Truck Brigade allows up to 30 days from the date of delivery for you to return your item. Contact us directly and we will gladly help you.
XII. Why can't I return some items that have shipped freight or were custom made?
Items shipped freight cannot be returned if the customer has signed the bill of lading. A signature represents an acknowledgment that the correct item was received, and in proper condition. If you fail to document any damages or issues on the bill of lading, you are saying that the product delivered is exactly what you requested and in good condition, and a ship damage claim can no longer be filed. Please examine products received to ensure you received the correct item and that there are no damages before signing anything.
Custom/made-to-order products are non-returnable. If there are any questions concerning getting the right fit for your vehicle, please contact us first so we can help make sure you get the amazing, fully warrantied, custom-made part that you and your truck deserve.