Excellent communication regarding order status and shipping. Product installed easily. You will need a torque wrench for a good install. I’ve not packed my gear in yet but I foresee the tapered design which reduces volume at the top being a challenge. I would have liked the box to have a slot rail on the back to accept accessories like rotopacks. I live in the north east. The locks on the handle, while sturdy, froze easily. Some dry lock lube seems to have corrected that.